Cornerstone Wealth Pty Ltd
ABN 54 373 017 644
Cornerstone Wealth is a Corporate Authorised Representative No 306473 of Partnership Financial Services Pty Ltd
Partnership Financial Services Pty Ltd
ABN 90 009 015 874
Australian Financial Services Licence No 220381
Level 28 Central Par
152 – 158 St Georges Tce
Perth Western Australia
Telephone 08 9324 6000
Facsimile 08 9481 6148
Toll free 1300 362 082
PO Box 7008
Cloisters Square
Perth WA 6850
info@partnershipfs.com
www.partnershipfs.com
How to deal with complaints
We have established procedures to ensure all enquiries and complaints receive proper consideration and are dealt with appropriately. If you have a complaint about the service provided to you, please take the following steps:
1. Contact your Adviser immediately and explain the complaint.
2. If your complaint is not satisfactorily resolved within three days, please contact Compliance Manager, Partnership Financial Services on 1300 362 082, or put your complaint in writing and send it to us. We will try to resolve your
complaint as quickly and fairly as possible.
3. If you still do not receive a satisfactory outcome and you wish to take your complaint further you can contact the following body, of which PFS is a member:
Financial Industry Complaints Service Limited
PO Box 579 Collins Street West
Melbourne Victoria 8007
Phone: (03) 9629 7050
Fax: (03) 9621 2291
Cost of a local call: 1300 780 808
Email: fics@fics.com.au
