Cornerstone Wealth Pty Ltd
ABN 54 373 017 644
Cornerstone Wealth is a Corporate Authorised Representative (No 440228) of Lonsdale Financial Group Limited (AFS License 246934) Part of the IOOF Group
Lonsdale Financial Group Limited (Lonsdale)
ABN 76 006 637 225
Australian Financial Services Licence No 246934
Level 6, 161 Collins Street
Melbourne, Victoria, 3000
Part of the IOOF Group.
How to deal with complaints
Lonsdale is a member of the Financial Ombudsman Service (FOS).
If you have a complaint regarding the provision of financial services to you, you should take the following action:
1 Speak to your Financial Planner about your concerns, or
2 Contact Lonsdale on 1300 566 732.
If after speaking to your Financial Planner or Lonsdale and your complaint is not resolved within five (5) business days, please put your complaint in writing and send it to:
Professional Standards Manager
Lonsdale Financial Group Limited
GPO Box 264, Melbourne VIC 3001
Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to the FOS. FOS can be contacted on 1300 780 808.
You can also write to them at:
Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001
Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au